Delete your account

You can ask us to delete your Solace account at any time, in the app or by email.

In the app

We’ll email you to confirm we have your request.

Without the app

Email contact@solacefi.co from the email address on your account, with the subject “Delete my account”.

What happens next

Our support team checks the request came from you. If you still hold a balance or have an open loan, they settle it with you first, so nothing is lost. Then they close your account, delete your personal data, and email you when it’s done.

What we keep

The law requires us to keep some records after an account closes: your identity verification and your transaction history, typically for five to seven years. We keep them securely and delete them when that period ends. Our Privacy Policy explains this under “Data retention”.

Contact us